When Chatbots meet Process Mining: Conversation Mining in the Era of Digital Trace Data

Christian Schuler, Dominik Hauser, Christoph Zehendner, Maren Gierlich-Joas

Date

2026

Type

Book chapter

Venue

Chapter in Digital Trace Data Research in Information Systems: Foundations, Methods, and Applications.

Keywords

• chatbots
• process mining
• conversation mining
• digital trace data

Links

• Publication